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Terms & Conditions

Last updated: August 2026

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These Terms & Conditions apply to administrative support services provided by Trade Nook Admin (“Trade Nook”, “we”, “us” or “our”) to clients (“you” or “your”).

By engaging Trade Nook Admin, submitting a request for services, making payment, or otherwise confirming that you wish to proceed, you agree to these Terms & Conditions.

 

1. Our Services

Trade Nook Admin provides email-only virtual administrative support to tradies and small trade businesses.

Depending on the service package agreed, services may include:

  • preparing and formatting quotes and invoices using information supplied by you;

  • email-based customer follow-up;

  • scheduling and appointment administration;

  • data entry;

  • document administration;

  • organising business information;

  • email administration;

  • general virtual administrative tasks; and

  • other administrative support agreed in writing.

 

2. Email-Only Service

Trade Nook Admin operates as an email-only administrative support service.

Email is the required method for client communication, service requests, instructions, approvals and delivery of completed work.

Trade Nook does not provide:

  • telephone answering;

  • receptionist services;

  • virtual receptionist services;

  • call-centre services;

  • answering a client's business phone;

  • taking customer phone messages;

  • managing a client's business phone line;

  • routine inbound customer calls;

  • routine outbound customer calls;

  • live telephone customer support; or

  • on-demand telephone availability.

Trade Nook is not intended to replace a receptionist or telephone answering service.

If a task requires telephone communication, it is outside the standard Trade Nook service unless we specifically agree otherwise in writing.

 

3. Services We Do Not Provide

Trade Nook provides administrative support only.

We do not provide:

  • bookkeeping or accounting services;

  • BAS, GST or tax advice;

  • payroll services;

  • financial advice;

  • legal advice;

  • insurance advice;

  • trade or technical advice;

  • engineering advice;

  • building or construction advice;

  • safety or compliance advice;

  • debt collection;

  • social media management;

  • receptionist services; or

  • telephone answering or call handling.

 

4. Client Instructions and Approvals

You are responsible for providing accurate and complete information and instructions.

Where we prepare quotes, invoices, emails, bookings or other business documents, you remain responsible for checking and approving the information before it is issued or relied upon.

You remain responsible for:

  • pricing;

  • customer details;

  • job details;

  • payment terms;

  • GST treatment;

  • technical information;

  • business policies;

  • legal requirements; and

  • final business decisions.

 

5. Email Communication

You must provide a current and functioning email address and check it regularly.

Trade Nook does not provide an instant-response service.

We aim to respond during normal business hours, subject to workload and availability.

Urgent or same-day administrative requests are subject to availability and are not guaranteed unless specifically agreed in writing.

 

6. Client Access and Information

You may need to provide access to relevant business systems, documents or software.

You are responsible for ensuring you have authority to provide that access.

Where possible, appropriate user access should be used instead of sharing personal passwords.

 

7. Fees

Our current service options are:

  • One-Off Admin Support: $275 for 5 hours.

  • Ongoing Admin Support: $250 for 5 hours per week, payable in advance for the agreed support period.

  • Tailored Admin Support: $55 per hour, unless another rate is agreed in writing.

Additional work outside an agreed package will only be undertaken where requested or agreed.

 

8. Use of Allocated Hours

Allocated hours are intended to be used during the agreed support period.

Unused hours do not automatically roll over unless agreed in writing.

Time may include completing tasks, reviewing information, email administration, preparing documents and other agreed administrative work.

 

9. Client Responsibilities

You agree to:

  • provide accurate information;

  • provide instructions in a timely manner;

  • provide required documents and access;

  • review and approve work where required;

  • respond to requests for clarification; and

  • remain responsible for your business decisions.

Delays caused by missing information or client approval may affect completion times.

 

10. Confidentiality

Trade Nook will take reasonable steps to keep confidential business information secure and use it only for providing the agreed services, unless disclosure is authorised or required by law.

 

11. Privacy

Personal information will be handled in accordance with the Trade Nook Admin Privacy Policy.

 

12. Third-Party Systems

Our services may involve third-party software, email platforms, cloud storage, scheduling systems or other services.

Trade Nook is not responsible for outages or failures caused by third-party providers.

 

13. Cancellation and Refunds

Cancellations and refunds are handled under the Trade Nook Admin Refund & Cancellation Policy.

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

 

14. Errors and Corrections

If you believe we have made an error, please notify us by email as soon as reasonably possible.

Where appropriate, we will review and correct errors caused by us.

 

15. Limitation of Responsibility

Trade Nook will provide services with reasonable care and skill.

We are not responsible for losses arising from inaccurate information supplied by you, client-approved errors, client decisions, client delays, third-party failures or circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

 

16. Suspension or Termination

Trade Nook may suspend or terminate services where payment remains outstanding, required information is repeatedly unavailable, requested work falls outside our services, security concerns arise, or continuing the relationship is unreasonable.

 

17. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia.

 

18. Contact

Trade Nook Admin

Email: tradenookadmin@gmail.com

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