Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to services provided by Trade Nook Admin (“Trade Nook”, “we”, “us” or “our”) to our clients (“you” or “your”).
By engaging Trade Nook, you agree to these Terms & Conditions.
1. Our Services
Trade Nook provides administrative support to tradies and small trade businesses.
Services may include, but are not limited to:
• Quotes and estimates
• Invoicing and payment follow-ups
• Customer communication and follow-ups
• Scheduling and bookings
• Data entry and filing
• General administrative support
• Other agreed administrative tasks
The specific services provided will be agreed with you before work begins.
2. Getting Started
Before commencing work, we will discuss your requirements and confirm the services, hours and/or project scope.
For one-off and ongoing support, payment is required before work commences unless otherwise agreed in writing.
3. Pricing & Payment
Our current advertised pricing is provided as a guide and may change from time to time.
Where a specific service or project requires a customised quote, the price will be agreed with you before work begins.
One-off packages and agreed blocks of support must be paid in full before work commences.
Our ongoing support package provides up to 5 hours of administrative support per week at the advertised weekly rate and is payable in advance for the agreed support period.
If payment has not been received, Trade Nook may delay or pause work until payment is received.
4. Hours & Scope of Work
For hourly or time-based packages, purchased hours are used for the agreed administrative tasks.
We will discuss priorities with you and use your allocated hours where they are most beneficial to your business.
Unused hours do not automatically carry over into a new billing period unless we agree otherwise.
If your requested work is likely to exceed the agreed hours or scope, we will discuss this with you before completing additional work.
Services Not Included: Trade Nook does not provide social media management, social media content creation, BAS preparation or lodgement, tax preparation or advice, payroll, financial Advice or accounting Services
5. Client Responsibilities
To provide our services effectively, you agree to provide accurate information and any necessary access, documents or instructions in a timely manner.
You are responsible for checking and approving important business information, including quotes, invoices, customer details, bookings and other documents before they are sent or relied upon.
You remain responsible for your business decisions, pricing, financial records, tax obligations and compliance requirements.
6. Access & Confidentiality
We understand that administrative work may involve access to confidential business and customer information.
We will take reasonable steps to keep information provided to us confidential and will only use it for the purpose of providing our services.
You are responsible for providing appropriate access permissions and removing access when our services end.
7. Turnaround Times
We will aim to complete agreed tasks within the timeframe discussed with you.
Turnaround times may depend on the complexity of the task, the information provided and our existing workload.
Urgent requests may be accommodated where possible and may be subject to availability.
8. Cancellations & Refunds
Our cancellation and refund arrangements are outlined in our separate Cancellation & Refund Policy.
Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law that cannot legally be excluded.
9. No Guarantee of Business Results
Trade Nook provides administrative support only.
While we aim to provide reliable and accurate services, we do not guarantee specific business, financial, sales or customer outcomes.
10. Limitation of Liability
To the extent permitted by law, Trade Nook will not be responsible for losses arising from information supplied by you that is inaccurate, incomplete or out of date, or from decisions made by you based on administrative work we have completed.
Nothing in these Terms excludes any liability that cannot legally be excluded under Australian law.
11. Ending Ongoing Services
Either you or Trade Nook may end an ongoing support arrangement by providing reasonable notice.
Any work already completed or committed to before the cancellation remains payable.
Any specific notice period agreed with you when commencing ongoing support will apply.
12. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applying to your services will be the version in effect when you engage Trade Nook, unless otherwise required by law.
13. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
14. Contact
If you have any questions about these Terms & Conditions, please contact Trade Nook Admin using the contact details provided on our website.