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Last updated: August 2026
 

Trade Nook Admin respects your privacy and is committed to handling personal information responsibly.

 

1. Who We Are

Trade Nook Admin

Email: tradenookadmin@gmail.com

Trade Nook provides email-only virtual administrative support to tradies and small trade businesses.

 

2. Information We Collect

We may collect:

• names;

• business names;

• email addresses;

• phone numbers where provided;

• business addresses;

• ABNs;

• business information;

• customer and supplier information provided for administrative work;

• quotes and invoice information;

• documents;

• service instructions;

• payment information; and

• website/technical information.

 

3. How We Collect Information

Information may be collected through:

• our website;

• enquiry forms;

• email;

• client onboarding;

• documents supplied by clients;

• client business systems where authorised; and

• third-party platforms used to provide our services.

 

4. Why We Use Information

We may use information to:

• respond to enquiries;

• provide administrative services;

• prepare quotes and invoices using information supplied by clients;

• conduct email-based customer follow-up;

• assist with scheduling;

• maintain business records;

• process payments;

• communicate with clients;

• improve our services; and

• comply with legal obligations.

 

5. Email-Only Communication

Email is Trade Nook's primary and required method of communication.

We use email for client instructions, approvals, service requests, updates and delivery of completed work.

Trade Nook does not operate a telephone answering or receptionist service.

 

6. Customer Information

Clients may provide information relating to their own customers, suppliers or employees.

Clients are responsible for ensuring they have appropriate authority to provide that information to Trade Nook.

We use such information only as reasonably necessary to provide the agreed administrative services.

 

7. Storage and Security

Information may be stored electronically using email, cloud storage, website platforms, forms, business software and client systems.

We take reasonable steps to protect personal information against misuse, loss and unauthorised access.

No electronic system can be guaranteed to be completely secure.

 

8. Third-Party Providers

We may use third-party providers for website hosting, email, forms, cloud storage, payments and business administration.

Some providers may store or process information outside Australia.

 

9. Access and Correction

You may request access to personal information we hold about you or ask us to correct inaccurate information.

Requests should be sent to:

tradenookadmin@gmail.com

 

10. Retention

We retain information for as long as reasonably necessary for providing services, maintaining business records, resolving disputes and meeting legal obligations.

 

11. Privacy Complaints

If you believe your privacy has been mishandled, contact us at:

tradenookadmin@gmail.com

We will review and respond to complaints within a reasonable period.

If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

 

12. Data Breaches

If we become aware of a suspected data breach involving personal information, we will assess and respond in accordance with applicable privacy and data breach requirements.

 

13. Changes

We may update this Privacy Policy from time to time.

The latest version will be published on our website.

 

14. Contact

Trade Nook Admin

tradenookadmin@gmail.com