Cancellation & Refund Policy

Last updated: August 2026

This Cancellation & Refund Policy outlines the terms for services offered by Trade Nook Admin (“Trade Nook”, “we”, “us”, or “our”). We recognize that circumstances change and strive to facilitate a cancellation process that is both transparent and equitable.

1. Project-Based Admin Packages
Fixed admin packages require full payment prior to the commencement of tasks.
Once a project has started, refunds are typically not issued for remaining hours if the request is based on a change of mind or if the assistance is no longer sought by the client.
Should you choose to cancel before any work begins, please notify us immediately. In cases where no labor has been performed, we may issue a refund at our discretion, excluding any costs already incurred during the preparation phase.
If a project is partially finished, requests for refunds on truly unutilized time will be evaluated individually.

2. Retainer and Continuous Support
Ongoing assistance is invoiced in advance for the specific duration agreed upon.
You or Trade Nook can terminate a recurring agreement by giving 7 days' notice, unless an alternative timeframe has been documented in writing.
Services performed throughout the notice period are billable and must be paid.
If payments were made for support extending beyond the notice period, potential refunds for unused time will be assessed on a case-by-case basis.

3. Adjusting Schedules
If you find it necessary to reschedule planned work, kindly provide ample notice.
We endeavor to meet these adjustments whenever our current scheduling permits.
Frequent or major revisions to agreed schedules may impact delivery timelines or necessitate a new service agreement.

4. Scope of Work
Trade Nook commits to not performing tasks outside the initial project scope without prior consultation and your explicit approval.
If extra hours are requested and sanctioned, they will be billed at our standard rates and might require payment before that additional work is initiated.

5. Quality Concerns and Service Disputes
If you feel the provided service did not meet the established agreement, please reach out to us promptly so we can address your concerns and find a suitable resolution.
We are dedicated to delivering our services with professional standards of care and expertise.
This policy does not limit or alter your legal rights or protections under the Australian Consumer Law or other relevant legislation.

6. Initiating a Refund or Cancellation
Please submit all formal requests via email using the contact information found on the Trade Nook website.
Kindly include your full name, the name of your business, and a description of the service in question.
We will examine your request and provide a response within a reasonable timeframe.

7. Policy Revisions
Trade Nook reserves the right to modify this Cancellation & Refund Policy as needed.
The terms applicable to your engagement will be those active at the start of your service, subject to any requirements mandated by law.