Cancellation & Refund Policy

Last updated: August 2026

This policy applies to Trade Nook Admin's email-only virtual administrative support services.

It should be read together with our Terms & Conditions.

1. Nature of Our Service

Trade Nook provides email-only administrative support.

Our services do not include receptionist services, telephone answering, business phone management, call handling or routine inbound or outbound customer calls.

2. One-Off Support

One-off support packages are generally paid in advance.

If you cancel before work has commenced, we will consider a refund for services not provided, subject to any applicable costs and Australian Consumer Law.

Once work has commenced, any refund will take into account work already completed and services already provided.

3. Ongoing Support

Ongoing support is paid in advance for the agreed support period.

We request 7 days' notice for cancellation wherever possible.

If payment has already been made for a future period and no services have been provided for that period, we will consider an appropriate refund.

Work already completed remains payable.

4. Cancellation

Cancellation requests must be made by email to:

tradenookadmin@gmail.com

5. Client Delays

If we are waiting for information, documents, access, instructions or approvals from you, this may delay the work.

The agreed support period may continue during such delays.

6. Rescheduling

We will try to accommodate reasonable requests to reschedule administrative work, subject to availability.

7. Urgent Requests

Trade Nook does not provide emergency or on-demand administrative support.

Urgent or same-day requests are subject to availability.

8. Service Issues

If you believe a service has not been provided with reasonable care and skill, please contact us by email.

We will review the issue and, where appropriate, discuss a suitable remedy.

9. Unused Hours

Unused hours do not automatically convert to a cash refund simply because the client did not provide enough work during the agreed support period.

Each cancellation or refund request will be considered based on the circumstances and applicable law.

10. Trade Nook Cancellation

If Trade Nook needs to cancel an engagement, we will consider an appropriate refund for prepaid services that have not been provided, subject to applicable law.

11. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights available under Australian Consumer Law.

12. Contact

All cancellation and refund enquiries should be sent to:

tradenookadmin@gmail.com